Possibly the worst support I've ever received

Hi iwatson,

I'm sorry that you feel that way but I see this is the only post connected to your account. If you can tell us what your issue is then we can see what I or the community could help you on.

Please let us know. :]

- Jason N

Hello,

Thank you for the response.

At the time of writing I was completely frustrated by my inablity to get even a word of response from Netgear.

Your online ticketing system was broken (at least for me), and any attempts at sending emails to Netgear support went unanswered.

When I tried my luck again a week later, it appeared as if you'd changed your ticketing system. At any rate, it worked :)

Once I had managed to create a ticket, my interactions with Netgear support were actually quite good, and I found the support staff prompt and helpful.

It might be worth adding a support email address, to your site, that actually gets answered, or automatically creates a ticket.

As a fallback for in the event that your ticketing system is unresponsive.

Inviting users to 'Ask your community' when they are unable to contact you, is going to lead to further frustration and dissapointment for them, and posts similar to mine in your community forum.

Regards,

Ian Watson