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Forum Discussion

HunterHunter's avatar
HunterHunter
Aspirant
Nov 20, 2019

Problem with Firmware update

Hi all,

I am facing a problem while upgrading my netgear MR1100 router to the latest firmware. I have downloaded the latest firmware from netgear website and logged into the router web application to upgrade the router to the new firmware. Everything went fine the file was uploaded and the router restarted and started with a screen says:

"Updating device, Please do not power off" I have waited for like couple of hours but the progress bar is still stuck in the same place.

The device seems to be freezed at this point, I have tried to unplug the power and hardreset it but there is no progress. Everytime it starts at the same upgrading screen.

Can you please help/advice me for a solution to this problem? How can I get over this upgrade scree?

 

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 20, 2019

    Hi HunterHunter

     

    Welcome to NETGEAR Community!

     

    Please remove the SIM card, turn the device, access the router settings page and re-load the firmware. Once completed, re-insert the SIM card . 

     

    Regards,
    Blanca
    Community Team

    • HunterHunter's avatar
      HunterHunter
      Aspirant
      Nov 21, 2019

      Hi Blanca_O :

       

      Thanks for your quick reply. The device is stuck into the same state of trying to update the device it is not even booting and the progress bar is not moving. I have no access the web application anymore. I can't hardreset it (nothing will happened), the router screen only shows "Updating device, Please do not power off". I tried to press the power button for 10 seconds the router led blinks (Red, Blue) for a while then a new message appears on the router screen which says: "Downloading software update" but the router is not connecting to the internet. Any advice about this matter will be helpful.

       

      • HunterHunter's avatar
        HunterHunter
        Aspirant
        Nov 21, 2019

        Is it possible to reflash/upgrade firmware of Netgear MR1100 via usb cable? I can't ping the device and couldn't use TFTP client to upload a new firmware. What can I do in such situation?