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Forum Discussion

mondofresh's avatar
mondofresh
Initiate
May 01, 2018

Problem with LB1120

My LB1120 on Verizon has been working fine for the past 3 months. Last week the unit stopped working.   Here is what I'm seeing: Solid amber power light The green signal strength bars are lit...
Troubleshooting
  • mondofresh's avatar
    mondofresh
    Initiate
    May 01, 2018

    Physical reset:

    I have tried the "press reset for 5-seconds" and there is no resultant reset or status change. Lights continue to be lit as described in original post.

    I have tried holding reset button for over 60 seconds.

    I've tried press/hold during power cycle

     

    When cabled directly to ethernet port with laptop, I am unable to get to 192.168.5.1. In fact, I seem to be picking up a 192.168.225.* address. Obviously I'm not able to get to default 192.168.5.1. I am, however, able to ping address 192.168.225.1. This IP doesn't seem to serve up the management UI.

     

    So...it seems like this device is bricked. I can find no documentation that describes the solid amber and every other signal light illuminated condition.

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      May 03, 2018

      Hi mondofresh,

      I will PM for further assistance. :]

       

      - Jason N

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      May 14, 2018

      Hi mondofresh,

      I have forward your issue to my internal team and they will contact you as soon as they can. :]

       

       

      - Jason N

    • ArodiD's avatar
      ArodiD
      NETGEAR Expert
      Jul 12, 2019

      Hi mondofresh ,

       

      Can you try holding down the factory reset button for longer than 5 seconds?  Hold down until you see a change in the LED's then let go and see if that forces a factory reset. 

       

      Regards,

       

      Arodi

      Community Team