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Forum Discussion
Problem with LB1120
My LB1120 on Verizon has been working fine for the past 3 months. Last week the unit stopped working.
Here is what I'm seeing:
Solid amber power light
The green signal strength bars are lit...
Hi mondofresh,
Is your device up-to-date with the most current firmware? Make sure you are connected to a wifi or in and area that has good connection before checking.
Below is the another way to do a factory reset.
https://kb.netgear.com/31171/How-to-reset-4G-LTE-Modem-to-factory-settings
Please let me know. :]
- Jason N
Physical reset:
I have tried the "press reset for 5-seconds" and there is no resultant reset or status change. Lights continue to be lit as described in original post.
I have tried holding reset button for over 60 seconds.
I've tried press/hold during power cycle
When cabled directly to ethernet port with laptop, I am unable to get to 192.168.5.1. In fact, I seem to be picking up a 192.168.225.* address. Obviously I'm not able to get to default 192.168.5.1. I am, however, able to ping address 192.168.225.1. This IP doesn't seem to serve up the management UI.
So...it seems like this device is bricked. I can find no documentation that describes the solid amber and every other signal light illuminated condition.
Hi mondofresh,
I will PM for further assistance. :]
- Jason N
Hi mondofresh,
I have forward your issue to my internal team and they will contact you as soon as they can. :]
- Jason N
Hi mondofresh ,
Can you try holding down the factory reset button for longer than 5 seconds? Hold down until you see a change in the LED's then let go and see if that forces a factory reset.
Regards,
Arodi
Community Team
Hi mondofresh
We just want to check if you still have issues with your LB1120. We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community TeamI have the same problem. We have four LB1121 lte modems and one stopped working. Power light is amber. Then 1st, 3rd, and 5th bars are lit while 2nd and 4th bars have no lights. We tried switching sim cards and carriers between this modem and working ones and seems like the problem is limited to that specific modem.
Like the OP mentioned I have the same problem where I cannot get to 192.168.5.1 and reset button doesn't do anything. I think it's dead.
I have both a 1120 and 2120 I recently purchased through Amazon.com. I am having the same issues for both of these devices. I cannot access 192.168.5.1. What can I do?
