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Forum Discussion

3 Replies

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Jul 12, 2019

    Hi Miguelchr ,

     

    Can you please try holding the factory reset button longer than 5 seconds?  Stop pressing when you see a change in the LED's.

     

    Regards,

     

    Arodi

    Community Team

    • Miguelchr's avatar
      Miguelchr
      Aspirant
      Jul 12, 2019

      Hi Arodi i did a few tries holding the reset button for around 1 minute but still the modem does not change his led status red/on/off/on/off

       

      Thanks for the reply

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jul 18, 2019

        Hi Miguelchr

         

        May we please know the exact model of your device? Where did you purchase it? What happen prior the issue? 

         

        Regards, 
        Blanca 
        Community Team