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Forum Discussion
kdebauch
Mar 16, 2018Aspirant
Nighthawk M1 with Arlo Base Station
I recently recieved this hotspot router from AT&T. When they sold it to me they sent me a data sheet which said that it could be used as my Arlo base station. I have tried everything to figure out ho...
- Mar 27, 2018I updated the firmware and after a brief struggle, managed to get all of my cameras synced and working with the M1.
kdebauch
Mar 16, 2018Aspirant
Jason, your response is false and completely opposite to the actual truth. My Arlo system works fine. The M1 is not allowing me to connect the Arlo to it. The ethernet port on the M1 does not recognize anything when connected. I have tried connecting it directly to my laptop, a 5 port unmanaged switch, as well as a router. None of these devices receieved any activity from the ethernet port on the M1.
jguerdat
Mar 16, 2018Guru
Not sure Jason is going to see this. Since the Ethernet port seems to be dead, I would either swap it at an ATT store or contact Netgear support and open a case for replacement.
- kdebauchMar 16, 2018Aspirant
Do you think it is faulty? I wondered if that were the case, but AT&T told me that was normal for the port to not recognize any connections on the M1. I have never owned one before, so I have no way to confirm or deny this. Sucks that this got moved to the wrong section of the forum!
- jguerdatMar 16, 2018Guru
I woulda thunk the port would be active but anything is possible.
Repost in the appropriate forum and just leave the Arlo-specific part out or at least reference that any device, including Arlo, can't use the port.
- JasonNMar 19, 2018NETGEAR Employee Retired
Hi kdebauch,
Sorry for the misunderstanding. I was thinking that all your other devices could connect to the M1 but your Arlo system couldn't.
Let me look into the issue on the faulty Ethernet port and will get back to you. :]
- Jason N
- JasonNMar 22, 2018NETGEAR Employee Retired
Hi kdebauch,
If you can refer to the link below. It is a thread in the Arlo side of the community. A firmware will be coming out to have the Arlo base station be able to connect to the Nighthawk M1 (AT&T provider model).
Please be patient. :]
https://community.netgear.com/t5/Arlo-Pro/Can-Arlo-base-station-connect-to-Nighthawk-M1/td-p/1295767
- Jason N
- kayakmorrisMar 27, 2018TutorI have the same problem. I have the nighthawk m1 and have been waiting since December for the firmware to drop. I called Netgear one month ago and the csr said the firmware was coming out in March(this month). Still waiting 🙄