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bstrenglis's avatar
bstrenglis
Follower
Nov 06, 2020

Remote Access

I have purchased a ATT Nighthawk LTE Mobile Hotspot Router. How do I establish remote access. I was told when I purchased the router that I would be able to. I am successfully using an arlo camera through this router and can access the camera remotely through the arlo app. So it makes sense there must be a way to access the usage information and battery level information on the router remotely.

The genie app nor nighthawk does not recognize device, so the solutions using those apps does not work. No remote access choice under advanced settings as one article said there was. I cannot access http://attwifimanager remotely I have tried 50 times. I have to be on the routers LAN to access it.

Netgear has been so difficult to deal with as none of their technicians are up to speed on the device. I have spent hours on hold while trying to find anyone in their technical group that can help.

Sure would appreciate some guidance here.

1 Reply

  • schumaku's avatar
    schumaku
    Guru
    Nov 09, 2020
    bstrenglis wrote:

    I have purchased a ATT Nighthawk LTE Mobile Hotspot Router.

    You bought an ATT branded device from ATT. While manufactured by Netgear, the functionality can be defined and restricted by ATT. Unclear to me who is supposed the support over there in the States - I'm tempted to state it's ATT (but hey I'm Swiss).

     

    bstrenglis wrote:

    How do I establish remote access. I was told when I purchased the router that I would be able to.

    Whoever told you that.

     

    The AT&T MR1100 Nighthawk LTE Mobile Hotspot Router User Guides and Documentation does not have any indication on a remote management access option.

     

    In an earlier discussion on Nighthawk M1 MR1100 - Remote WAN Admin? ArodiD mentioned the feature could be evaluated - however there was no confirmation ever.

     

    bstrenglis wrote:

    I am successfully using an arlo camera through this router and can access the camera remotely through the arlo app.

    Arlo, ReadyNAS ReadyCloud, Netgear's Access Anywhere (the new name for non-mobile router remote administration) and many more toys make use of cloud communication - in no case a direct connection to the router public (!!!*) IP is established.

     

    *The majority of mobile providers as well as more and more fixed line/fiber/cable TV ISP migrate to carrier grade NAT or provide even private IP addresses not reachable from the Internet. The effective usability of a direct remote access would be rather limited for most mobile network and data subscribers.

     

    bstrenglis wrote:

    So it makes sense there must be a way to access the usage information and battery level information on the router remotely.

    Just like a mobile phone (leaving alone the voice side), these devices are created to surf the Internet - neither to have an exposed management interface to the public, nor to have such a service exposed to the wild Internet.

     

    No doubts - and requested several times -  some remote or cloud management options would be nice.

     

    bstrenglis wrote:

    The genie app nor nighthawk does not recognize device, so the solutions using those apps does not work. No remote access choice under advanced settings as one article said there was. I cannot access http://attwifimanager remotely I have tried 50 times. I have to be on the routers LAN to access it.

    Genie is a dead horse, and the Nighthawk App isn't intended for the mobile routers, despite of the same "name". There is a Netgear Mobile App for the newer Netgear Mobile router administration - but again it's made to be local, there is neither cloud based (to stay with Netgears new designation) Anywhere Access nor the ability to expose a remote management interface service to the wild Internet.

     

    bstrenglis wrote:

    I cannot access http://attwifimanager remotely I have tried 50 times. I have to be on the routers LAN to access it.

    Nobody said or documented anything else. This is a commodity access to the router from the local [W]LAN freeing up from the need to find the routers IP address resp. the LAN default gateway.

    Interesting, there is no short FAQ for the Netgear 1st level support making it simple, stating: Sorry, there no remote management access available on this product. 


    Regards,

    -Kurt.