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Forum Discussion

jwil's avatar
jwil
Aspirant
Jan 28, 2019

security key

somehow my computer crashed so I did a facroty reset and now its asking me for a security key for my netgear44. i have no idea what this is?! where do I find it? i tried our wifi password but that didnt work. does anyone know how to find the security key? thanks

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi jwil

     

    Welcome to NETGEAR Community! 

     

    If you still have the preset wireless settings, please look for a label says "Network Key (Password)" on the bottom part of the router. 

     

    You can also retrieve the password by accessing the router settings page. Here's the reference link How to view or change WiFi password?

     

    Regards, 
    Blanca 
    Community Team

    • jwil's avatar
      jwil
      Aspirant

      the bottom gives me a password but nothing that says security key. i tried the password and it does not work, so I have no clue what it is wanting from me. hate to take the computer in and pay someone to only find a simple solution to this. 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi jwil

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team