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Forum Discussion

JoelSch's avatar
JoelSch
Follower
Nov 11, 2021

Sim not recognized

I just got my Nighthawk mr1100, I’m trying to use a Verizon sim from another hot spot but it says sim not installed. I re-installed it couple times turned the machine on and off even tried to reset but it doesn’t help. 

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 12, 2021

    Please check whether the PINs of SIM connector are not deformed. You can carefully raise them if they got flattened during to previous uses.

    Thanks

    • schumaku's avatar
      schumaku
      Guru
      Nov 12, 2021

      What is the exact product SKU designation, from the box or from the product label under the battery?  

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Nov 12, 2021

        SKU name can be found on the product label under the battery, suhc as MR1100-1xxxx or a 4-digit number for AT&T M1.