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Forum Discussion

KeithW52's avatar
KeithW52
Aspirant
May 05, 2022

SIM PIN locked on MR1000

I am changing the sim in my mr1000 and it says that the pin is locked. However the sim works perfectly well in my phone - what to do please?

 

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 12, 2022

    Hi KeithW52, 

     

    Welcome to NETGEAR Community!

     

    You can unlock the SIM. 


    1. From a computer or WiFi device that is connected to the MR1100, launch a web browser.
    2. Enter http://192.168.1.1.
    A login page displays
    3. Enter the administrator login password.
    4. Select SETTINGS > Network > SIM Security
    5. Enter the SIM PIN when prompted.
    6. Click the Apply button.

     

    If you did not add a PIN for the SIM, please contact Internet provider customer service for the PIN to unlock the SIM card.

     

    Regards,
    Blanca
    Community Team

     

    • KeithW52's avatar
      KeithW52
      Aspirant
      May 13, 2022

      Hi Blanca_0

      Thank you for your reply. I've tried this many times following the instructions bur I do not know the admin password or the sim pin where can I find these please

       

      Kind regards

      Keith

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        May 15, 2022

        Please do a factory reset. Then you can use the admin password printed on the product label to log in to the WebUI.

         

        For the SIM PIN, if you don't enable it, you can ask your carrier for the SIM PIN set for your SIM card.

         

        Thanks