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antenaman's avatar
antenaman
Follower
Jul 22, 2017

SPH200D Server connection failed

I cannot login to my account on my Cordless Internet Phone netgear SPH200D. It says "Server connection failed". Until yestarday it was working perfecly.

I have the latest firmware 1.0.4.80 installed.

Anny suggestion?

Thanks in advance!

Hardware

6 Replies

  • tlnet's avatar
    tlnet
    Initiate
    Jul 23, 2017

    I am experiencing the exact same problem.  The server connection for skype login fails.  On the handset it says "Server connect failed."  On the administrative web interface it says "Server connection failed."  There is nothing wrong with the skype account, login confirmed on other devices.  Also confirmed that this problem occurs regardless of what router or port the SPH200D is connected to, tried several different routers where other devices connect fine.  Also, the SPH200D's network stack appears fine -- it works whether with static IP or with DHCP; connectivity is confirmed by being able to reach the admin web interface.

    • parkdale's avatar
      parkdale
      Initiate
      Jul 23, 2017
      tlnet wrote:

      I am experiencing the exact same problem.  The server connection for skype login fails.  On the handset it says "Server connect failed."  On the administrative web interface it says "Server connection failed."  There is nothing wrong with the skype account, login confirmed on other devices.  Also confirmed that this problem occurs regardless of what router or port the SPH200D is connected to, tried several different routers where other devices connect fine.  Also, the SPH200D's network stack appears fine -- it works whether with static IP or with DHCP; connectivity is confirmed by being able to reach the admin web interface.

      Went to use phone this morning :( was ok yesterday!!, tried all of the above:(

  • ee125's avatar
    ee125
    Initiate
    Jul 31, 2017

    I am having this issue as well. Although I noticed that the problem may have begun when my Microsoft Live password was changed. I really do hope that Netgear can help fix this problem.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 03, 2017

      This device is EOL and we no longer have egineering support for this deivce and Microsoft already ended support to SkypeKit software since 2013. Without Skypekit, applications or devices like the SPH won't work anymore. It's not just the SPH devices that are affected, other devices such as Skype Dual Phone is also affected.

       

      DarrenM

      • BrianJAdamsUK's avatar
        BrianJAdamsUK
        Initiate
        Aug 15, 2017

        Hi Darren,

        Since about July 2017.my SPH200D unit too now says error message "Server connection failed"

        From other postings on this page it seems that July has brought about a universal sudden death instigated by "The Great and Powerfull ****  " flexing its muscles.

        I can talk to the SPH200D unit through my BT Broadband Hub which recognises its presence but cannot log on to Skype getting the above error as typically seen by others.

        Paging of Dual function handset works but cannot use it now even as a landline phone.

        Are these units now just pieces of historic junk or is there something to be salvaged ?

        What would be an acceptable alternative ?

        Best regards,

        Brian.