Told by Netgear that Nighhawk M1 will NEVER get firmware updates if you buoght it unbranded

Hi ErnestTheGreat

Thank you for replying to this post. Thank you for clarifying and confirming that firmware updates should indeed be supplied to the version we bought the Retail Version. I can confirm that we have indeed the 100EUS version that was bought directly from Amazon for £300.

Some one should speak to the support agent that helped me on the phone earlier today, as honestly it is one of the worst customer support experiences i have ever had. I know the support is free for the first 90day, however i would NEVER take out the premium extended support after speaking to an agent that has no clue what he is talking about.

I tried to explain that what he said made no sence but it fell on deaf ears, I said why would customers that buy the Retail version directly not be supported and how can it be ISPs job to realease firmwares for your products etc.

Anyway my problem still persists, everytime i click check for update i get stuck on Checking with no respons, no update not available etc, it just gets stuck on Checking. I have tied with a fully charged battery, and whitouth a batter with no differnece.

I have done 10 reboots and tried several times, I will call "support" again tomorrow and see if there are any hints as how to solve this.