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Forum Discussion

mustin33's avatar
mustin33
Aspirant
Oct 11, 2019
Solved

Unlock Aircard 800S (AC800S) with MEP

I've been given an MEP code for an Aircard 800S that I bought in NZ and which is currently locked to Spark. I can't work out how to use the code to unlock the device though!

 

Any suggestions?

  • Blanca_O's avatar
    Blanca_O
    Oct 18, 2019

    Hi mustin33

     

    Welcome to NETGEAR Community! 

     

    The unlock process requires another ISP SIM to be inserted then the device will then prompt you for the unlock code. 

     

    Regards, 
    Blanca 
    Community Team

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 18, 2019

    Hi mustin33

     

    Welcome to NETGEAR Community! 

     

    The unlock process requires another ISP SIM to be inserted then the device will then prompt you for the unlock code. 

     

    Regards, 
    Blanca 
    Community Team

    • mustin33's avatar
      mustin33
      Aspirant
      Oct 18, 2019

      Thanks, when I enter the code nothing seems to happen, it doesn't even say the wrong code or anything.

       

      I'll try and contact the store again to confirm the MEP code.