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Forum Discussion

RodJames's avatar
RodJames
Aspirant
Dec 27, 2019

Uploading Firmware file for Telstra Nighthawk 1100

Hi all,

RodJames here in Australia. For the last month, my Telstra Nighthawk M1 has not been showing data usage, "Data usage info unavailable at this time".

I received an email from NetGear with a firmware upload, I "attempted' to run this, but it advised doing it's thing for over an hour.

I have since "terminated" this, & wanting to know if any of you out there in this community know how to get this damn thing working again.

Thanks in advance,

RodJames

12 Replies

  • jrmobile's avatar
    jrmobile
    Aspirant
    Dec 28, 2019

    Hi Rod

    Ditto with the problem and advise from NetGear - no sucess with the update from netgear.

    Model: MR1100|Nighthawk M1 Mobile Router

    Cheers John

    • RodJames's avatar
      RodJames
      Aspirant
      Dec 28, 2019

      Thanks John. No joy whatsoever with the firmware update.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 12, 2020

      Hi RodJames and jrmobile

       

      This has been brought up already to engineers. Telstra made some changes on their data usage server and broke the data usage display on MR1100. New firmware is coming soon. 

       

      Regards,
      Blanca
      Community Team

      • jrmobile's avatar
        jrmobile
        Aspirant
        Jan 13, 2020

        Thanks Blanca,

        Waiting for new firmwarewhen it is avaliable.

        John

  • jrmobile's avatar
    jrmobile
    Aspirant
    Jun 14, 2020

     

    This has been an ongoing problem with these devicse.

    I went in circles for months trying to sort it - no joy!

    It seems the issue is only with the Telstra units.

     

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jun 15, 2020

      I will ask our SE in Australia to help you on this issue.

      Thanks