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jperson19468's avatar
jperson19468
Follower
Sep 05, 2019
Solved

Windows 10 no internet access but connected

I have windows 10 machine 

 

Miscrosoft version 10.02.1000
last update version 1903

 

Sierra wireless
version 10.1.305.2
model AirCard 313U

 

Will connect to internet
signal strength strong
Error Message:
This site can’t be reached www.google.com’s server IP address could not be found.
Tried on different browsers & websites

windows 10 no internet access but connected

 

AirCard work fine before the miscrosoft update

Did talk to At&t they said AirCard working fine from their end 

They suggested I call miscrosoft 

They said it is a known issue and suggested that I fine out if there is a "driver"  for the AirCard that will work on the lastest version of miscrosoft that I mension above

 

  • Hi jperson19468

     

    Welcome to NETGEAR Community! 

     

    Since the device is from AT&T, you may have to call AT&T again to check for driver update. 

     

    Regards, 
    Blanca 
    Community Team

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi jperson19468

     

    Welcome to NETGEAR Community! 

     

    Since the device is from AT&T, you may have to call AT&T again to check for driver update. 

     

    Regards, 
    Blanca 
    Community Team