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Forum Discussion

rtrsr's avatar
rtrsr
Aspirant
Aug 20, 2018

wireless network printer "not responding" Canon says router is blocking printer, how can I check?

Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Aug 26, 2018

Hi rtrsr, 

 

Welcome to NETGEAR Community! 

 

May we please know the exact model of your NETGEAR router? Was the printer working before? 

 

We look forward to your response so we can provide recommendation. 

 

Regards, 
Blanca 
Community Team

  • rtrsr's avatar
    rtrsr
    Aspirant
    Aug 27, 2018

    N300, WNR 2000v3. Printer had been working.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Aug 29, 2018

    Hi rtrsr, 

     

    Are we just having issue with your wireless printer? Was there any changes on your setup before this issue? Please try to disconnect and reconnect the printer to the wireless network. 

     

    Regards, 
    Blanca 
    Community Team

    • rtrsr's avatar
      rtrsr
      Aspirant
      Aug 30, 2018

      Thanks for your help, finally determined that the printer is actually the problem and am buying a new one today!  Thanks, again!

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Sep 02, 2018

        Hi rtrsr, 

         

        Thank you for the update. Good to hear that we have isolate the issue. 

         

        Regards, 
        Blanca 
        Community Team