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Forum Discussion

rtrsr's avatar
rtrsr
Aspirant
Aug 20, 2018

wireless network printer "not responding" Canon says router is blocking printer, how can I check?

Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Aug 26, 2018

Hi rtrsr, 

 

Welcome to NETGEAR Community! 

 

May we please know the exact model of your NETGEAR router? Was the printer working before? 

 

We look forward to your response so we can provide recommendation. 

 

Regards, 
Blanca 
Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Aug 29, 2018

Hi rtrsr, 

 

Are we just having issue with your wireless printer? Was there any changes on your setup before this issue? Please try to disconnect and reconnect the printer to the wireless network. 

 

Regards, 
Blanca 
Community Team

  • rtrsr's avatar
    rtrsr
    Aspirant
    Aug 30, 2018

    Thanks for your help, finally determined that the printer is actually the problem and am buying a new one today!  Thanks, again!

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Sep 02, 2018

      Hi rtrsr, 

       

      Thank you for the update. Good to hear that we have isolate the issue. 

       

      Regards, 
      Blanca 
      Community Team