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Forum Discussion

Bonis's avatar
Bonis
Follower
May 15, 2019

After Upgrade of M4300-8x8f fans stop Working

After a firmware upgrade of M4300-8x8f from 12.0.2.17  to 12.0.7.12 all fans are not working:   FAN Status       Unit ID 1 2 3 4...
schumaku's avatar
schumaku
Guru - Experienced User
May 16, 2019
LaurentMa wrote:

We will make sure the GUI and the show commands in CLI reflect that.

Don't forget about the LED warning/error indication 8-)

LaurentMa's avatar
LaurentMa
NETGEAR Expert
May 16, 2019

Hi there

 

Update, this is going to be fixed (LED and Software GUI/CLI) in 12.0.7.15 

 

12.0.7.15 is on its way, this is the next maintenance release for M4300 series switches

 

You should see it live on https://www.netgear.com/support/product/m4300.aspx in the Download section by next week

 

Thanks again for the feedback,

Regards,

  • Fizzer's avatar
    Fizzer
    Aspirant
    May 17, 2019

    awesome, thank you

  • GeraldNCC's avatar
    GeraldNCC
    Aspirant
    May 25, 2019

    I understand some might want the fans off if the ambient temperature is lower than a certain amount, but these switches are getting HOT.  One says "ERROR" on the fans, and the other says "STOPPED" after the upgrade.

     

    If you are going through all the trouble in updating the firmware, why wouldn't you just give us an option to keep the fans on all the time or not?

     

    I would prefer the fans stay on all the time, not let it get hot, and then turn on!  These switches are not in a noise sensitive environment.

     

    Please give us the option, via setting, to have them back they way they were!

    • maindriver's avatar
      maindriver
      Apprentice
      May 27, 2019

      Hi Laurent,

       

      You replied to my original support case where I reported this issue..

       

      #41303601

       

      I have upgraded 5 of our 8X8F switches today to 12.0.7.15, they all have ORANGE led and 'fan stopped'

       

      At what temperature should the fans kick in? 

       

      Can you please make this an optional setting, I understand the want to have a quiet switch if it's on your desk etc.  When they are used in a comms room, I would prefer them to be cooling themselves constantly.

       

      Is there a way we can manually change the temperature range so the fans will kick start?

       

      See attachment for current temps!


      Thanks

       

       

  • maindriver's avatar
    maindriver
    Apprentice
    Jul 22, 2019

    Hi LaurentMa 

     

    Do you know if anything was done in regards to the fans in 8X8F switches in the new 12.0.7.17 firmware?

     

    I haven't flashed any switches yet, would be nice to have some input before I go ahead with it :)

     

    Thanks

    • LaurentMa's avatar
      LaurentMa
      NETGEAR Expert
      Jul 22, 2019
      Hi,

      In current firmware we have fixed the software. Bith GUI and CLI show correct OFF status when fans are shut down because ambiant temp is under 25C and the switch internal components are within spec.

      Remains the amber light on the front. The LED amber color will be fixed in subsequent firmware.

      I would advise you upgrade to the latest FW if you can bear with the amber FAN light.

      Regards,
      • maindriver's avatar
        maindriver
        Apprentice
        Jul 23, 2019

        Hi LaurentMa ,

         

        Thanks for the swift reply.

         

        Do you know if the firmware guys will be adding the option to force the fan on?

         

        I don't like seeing these switches at 59 degrees when a 48 port PoE switch a few U beneath it is at 31 degrees.

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