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Tutor

Feb 15, 2020

M4300 24X: sudden restarts

Hi, i have since months sudden restarts with a M4300-24X (Firmware 12.0.9.3) in a single router setup. I use mostly LAGs with 2 ports for every system (Layer3+4 mode) and has disabled the most defa...

Aspirant

Mar 04, 2020

i have the same issue in a Stack mode with 2 m4300-x24...

reboots after 10-15 days and 1 reboot after 18 hours.

This is not acceptable for an enterprise product.

Netgear fixes the bug !!!

kevin_hong
Apprentice
Mar 04, 2020
Hi wuebra ,

Could you please privode the tech support file to me? i will try re-created the issue and it will be helpful to find out the issue root cause .

How-do-I-send-diagnostic-files-from-my-Managed-Switch-to-NETGEAR-community-moderators

Thank you
- wuebra
  Aspirant
  Mar 14, 2020
  kevin_hong wrote:
  Hi wuebra ,
  
  Could you please privode the tech support file to me? i will try re-created the issue and it will be helpful to find out the issue root cause .
  
  How-do-I-send-diagnostic-files-from-my-Managed-Switch-to-NETGEAR-community-moderators
  
  Thank you
  What kind of crap does support take off?
  
  The support simply closed my case!
  
  The switch restarted tonight. Syslog logs are available
  - wuebra
    Aspirant
    Mar 18, 2020
    suddenly nobody says anything!
    The support blames each other.
    The fact is: I have 3 switches, 2 of them are broken (6000 €) and I don't have a CPLD patch either

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