Forum Discussion

Aspirant

Dec 10, 2016

Solved

M5300-28GF3 switch password reset ( switches are stacked )

I have two M5300-28GF3 switches , both switches are part of a Stack. How can I reset the password . I tried password recovery option via boot menu but no success. please help

Solutions

DaneA
Dec 26, 2016
saranga,

Your ProSAFE M5300-28GF3 switch has a Lifetime Chat Support. Kindly check this article as proof (note that you may need to translate the page in English).

Regards,

DaneA
NETGEAR Community Team

DaneA

NETGEAR Employee Retired

Dec 11, 2016

Hi saranga,

Welcome to the community! :)

Let me share the article below since it is applicable to the M5300 series switch. Let us know the results.

How do I recover the password for my managed Layer 2 and Layer 3 switch?

Hope it helps.

Regards,

DaneA
NETGEAR Community Team

saranga

Aspirant

Dec 11, 2016

Thanks Danea , I wil try this again and update the result.

DaneA
NETGEAR Employee Retired
Dec 14, 2016
Hi saranga,

I just want to follow-up on this. Were you able to perform the instructions from the article I have shared to you? If yes, what are the results?

Regards,

DaneA

NETGEAR Community Team
- saranga
  Aspirant
  Dec 15, 2016
  Dear DaneA
  
  Thanks again for your follow up , I tried password recovery option via boot menu using rear panel DB9 port as per attached snap.But no success , i doubt that it because switches are stacked. Please guide me to recover the password.
  - DaneA
    NETGEAR Employee Retired
    Dec 15, 2016
    Hi saranga,
    
    It would be best that you open an online case with NETGEAR Support with regard to your concern. Let them know about your concern and the troubleshooting steps you did so far for further assistance.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team