Forum Discussion

Aspirant

Dec 10, 2016

Solved

M5300-28GF3 switch password reset ( switches are stacked )

I have two M5300-28GF3 switches , both switches are part of a Stack. How can I reset the password . I tried password recovery option via boot menu but no success. please help

Solutions

DaneA
Dec 26, 2016
saranga,

Your ProSAFE M5300-28GF3 switch has a Lifetime Chat Support. Kindly check this article as proof (note that you may need to translate the page in English).

Regards,

DaneA
NETGEAR Community Team

saranga

Aspirant

Dec 11, 2016

Thanks Danea , I wil try this again and update the result.

DaneA

NETGEAR Employee Retired

Dec 14, 2016

Hi saranga,

I just want to follow-up on this. Were you able to perform the instructions from the article I have shared to you? If yes, what are the results?

Regards,

DaneA

NETGEAR Community Team

saranga
Aspirant
Dec 15, 2016
Dear DaneA

Thanks again for your follow up , I tried password recovery option via boot menu using rear panel DB9 port as per attached snap.But no success , i doubt that it because switches are stacked. Please guide me to recover the password.
- DaneA
  NETGEAR Employee Retired
  Dec 15, 2016
  Hi saranga,
  
  It would be best that you open an online case with NETGEAR Support with regard to your concern. Let them know about your concern and the troubleshooting steps you did so far for further assistance.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
- DaneA
  NETGEAR Employee Retired
  Dec 18, 2016
  saranga,
  
  I just want to follow-up on this. Were you able to open an online case with NETGEAR Support? If yes, let us know the progress of your online case.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
- DaneA
  NETGEAR Employee Retired
  Dec 22, 2016
  saranga,
  
  We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.
  
  If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - saranga
    Aspirant
    Dec 25, 2016
    Hi
    
    I couldnt contact online support to resolve issue.
    
    Thanks