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Forum Discussion

saranga's avatar
saranga
Aspirant
Dec 10, 2016
Solved

M5300-28GF3 switch password reset ( switches are stacked )

I have two M5300-28GF3 switches , both switches are part of a Stack. How can I reset the password . I tried password recovery option via boot menu but no success. please help
Solutions
  • DaneA's avatar
    DaneA
    Dec 26, 2016

    saranga,

     

    Your ProSAFE M5300-28GF3 switch has a Lifetime Chat Support.  Kindly check this article as proof (note that you may need to translate the page in English). 

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

saranga's avatar
saranga
Aspirant
Dec 26, 2016

Hi

 

 

 

i used both see the attached image on support page. Chat support said prosafe product not support via chat.

 

support.jpg

 

Thanks ..

DaneA's avatar
DaneA
NETGEAR Employee Retired
Dec 26, 2016

saranga,

 

Your ProSAFE M5300-28GF3 switch has a Lifetime Chat Support.  Kindly check this article as proof (note that you may need to translate the page in English). 

 

 

Regards,

 

DaneA
NETGEAR Community Team

  • saranga's avatar
    saranga
    Aspirant
    Dec 26, 2016

    Dear DaneA

     

    Thanks for your follow up and informations . This time i able to get necessary information from tech experts to resolve my issue via chat  . According to experts password recovery option only work for standalone switches not  for stacked switches . To gain access need to reset to factory default both the switches .

     

    Thanks

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Dec 26, 2016

    saranga,

     

    Thanks for the updates as well. :)  I'm glad to know that NETGEAR Chat experts was able to help you resolve your problem.

     

    Feel free to post your future concerns here in the community.  

     

    Happy Holidays! :) 

     

     

    Cheers,

     

    DaneA
    NETGEAR Community Team

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