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Forum Discussion
after upgrading GS324T to 1.0.0.41 I can't login anymore
I upgraded the firmware of my GS324T to 1.0.0.41 (from the previous 1.0.0.38), but now I can't login anymore. I always get the message Login failure. The strange thing is that the switch seems t...
The only theory I have right now is that the password was hashed as md5 in 1.0.0.38. In 1.0.0.41 the password is hashed with SHA1/SHA2 or whatever (without fallback), and thus can't read the md5 hash and verification fails.
This is the only logical explanation for what is happening. But without access to the source code or a signal from the firmware devs, I am out of luck. I suspect I will have to do a factory reset. However, if I am correct about the password hash problem, I will never be able to upgrade to 1.0.0.41.
Somebody really has to look into this.
schumaku you seem to have contacts at Netgear. Please ping them about this issue.
Already informed Netgear. Was not difficult as you have done everything I could consider, too - great job!
To avoid a worst case scenario, if you are not in a hurry for the switch login, I would wait with the factory reset. Otherwise it would be difficult to restore the backup or reconfigure the switch.
Thanks for pinging Netgear.
I can wait. Currently I don't have to make changes to my VLANs or other parts of the network. It just makes me nervous that I cannot login. It feels weird being locked out from my own hardware.
Just to clarify your last sentence. I do have a backup from right before I upgraded. So after a factory reset, I'd only have to boot into image 1.0.0.38 and restore the backup. That would give me access to my switch and it would be correctly configured. Or am I missing something?
Still I think there should be an endpoint I could hit (without having to login) to activate the other image upon next reboot.
If I had a second device, I could run additional tests, but I am afraid I need my network up and running.... Maybe I should buy a second one anyway. If the HW fails, my network would be down until I get a new switch. Such a scenario is unacceptable in my book. It's just that the price of this switch went up by CAD$ 120, which is a lot considering I paid CAD$ 200. But what are $120 compared to a broken network.....
tessus wrote:
Thanks for pinging Netgear.
This is all I can do because you have done most of the possible troubleshooting with different browsers, systems. This makes it trustworthy to chime Netgear in-
tessus wrote:
Just to clarify your last sentence. I do have a backup from right before I upgraded. So after a factory reset, I'd only have to boot into image 1.0.0.38 and restore the backup. That would give me access to my switch and it would be correctly configured. Or am I missing something?....
Usually, the switch backups taken from the earlier or recent version can be deployed to the current firmware. Release notes show if this should not be possible.
tessus wrote:
Still I think there should be an endpoint I could hit (without having to login) to activate the other image upon next reboot.
The dual image is primary for the case the current one has some functionality issues or as an alternate if a switch is not booting.
Lack of an OOB access, being a dedicated management Ethernet, being a serial console are compared expensive features, this not available in this extreme low cost switch class.
tessus wrote:
It's just that the price of this switch went up by CAD$ 120, which is a lot considering I paid CAD$ 200.
Netgear and many other brands had to change the pricing recently, because chip and component availability, and the complete production line became critical in C19 times.
The June 1st 2022 price change by Netgear is never that much as you show here. Gold digger market over there in Canada?
This is the street price development in CHF (roughly 1:1 USD) from the last three month from a big retailer here in Switzerland. just the June 1st jump comes from Netgear's price update of around 20%.:
Being 6 USD per GbE port or new about 6.65 USD/port is certainly no robbery with
lifetime warrantyfive year warranty for the first buyer.
schumaku wrote:
The dual image is primary for the case the current one has some functionality issues or as an alternate if a switch is not booting.Still not sure how I would switch the image, if there are functionality issues (say one can't login) or when the switch is not booting.
schumaku wrote:
Gold digger market over there in Canada?Well, Canada has become extremely expensive over the past 10 years. I can't buy from Netgear, but only online stores and resellers. And the price is set at CAD$ 319.99 (that's without tax, btw - all prices in US and Canada are without tax, so in Ontario I have to pay 13% on top). So this switch is CHF 272 at the current conversion rate. You don't want to know what a pint of beer costs. 😉
I have a similar problem: After I noticed Netgear pulled the 1.0.041 update, I rolled the switch back to 1.0.0.38 and was initially locked out. In my case, the password had been reset to the default "password". I was able to get in, change the password and carry on.
wvisser wrote:I have a similar problem: After I noticed Netgear pulled the 1.0.041 update, I rolled the switch back to 1.0.0.38 and was initially locked out. In my case, the password had been reset to the default "password". I was able to get in, change the password and carry on.
You are lucky then. I am stuck with no way to login.
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