Cannot Discover Network Device (GS308E)

Question

GS308E Switch - Purchased Jun-21, stored until 2 Jan-22 (First Used)

Windows10Pro PC (ALL Windows Firewalls Disabled)

Smart Control Centre App Downloaded and Installed on PC 2 Jan-21

The Switch is cable connected to the Router (circa 12mtr cable) (Port #1) (RJ45 - Cat6)

PCs and Printer cable connected to the switch (RJ45 - Cat5E)

Switch powered-up and working (PCs able to access internet)

On bootting Smart Control centre no Devices are displayed after several attempts. At top of the controller border I see a Message 'Curent Network Controller' and my PC IP (Note: Not in the main page of the controller).

I would like to access 'Setup' in the switch - Any suggestions most welcome.

Best

C

C0lins · Answer

...forgot to add...&nbsp;Ping to&nbsp;192.168.0.239 results in TimeOut&nbsp;I am able to Ping my Router&nbsp;C

plemans · Answer

have you tried using the browser for setup?&nbsp;
Starting on page 18 of the manual, it goes over that option.&nbsp;
https://www.netgear.com/support/product/gs308e.aspx

schumaku · Answer

Instead of experimenting, stick with the Installation Guide https://www.downloads.netgear.com/files/GDC/GS305E/GS305E_GS308E_IG_EN.pdf

Alternate approach is (after double checking your GS308E is really an E model as per the label on the bottom) to find the switch MAC address (also on the label attached) along with the IP address assigned by the router DHCP server. Naming depends on the router, "Attached Devices", "DHCP Table", "LAN Device List", ...

Also useful could be the Netgear Switch Discovery Tool https://www.netgear.com/support/product/netgear-switch-discovery-tool.aspx

The Smart Control Center - in fact EoL for a while, available mainly for legacy switch models and special operations) can be cumbersome due to the required packet driver installation. Avoid.

C0lins · Answer

Thank you for the replies to my cry for help... :)

I tried the Direct Connect to a laptop as my automatic first though, then I followed the instructions and connected the switch in the network, neither worked.

The switch is defo the 'E' variant

C

schumaku · Answer

Direct connect (with a factory default GS308E).does require the computer network adapter to be configured&nbsp;(manually) to a IP address on the 192.168.0.x/24 IP address (different from .239). Otherwise the computer default to some ZeroConfig 169.254.x.x/16 address. And yes: I would prefer the hardware makers to go away from the static default IPs towards ZeroConfig with an industry standard discovery protocol.
&nbsp;
Double check if your GS308E does have two LEDs above each Ethernet port? 8-)&nbsp;
&nbsp;
Any fancy ultre Internet "security" package or config prohibiting almost anything on your Windows device? Hard to think why else - leaving alone a broken switch - can't be discovered with the Ethernet link established.

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Cannot Discover Network Device (GS308E)

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