Forum Discussion

Aspirant

Nov 03, 2015

Solved

Can't access GS108E switch on Windows 10

After upgrading to windows 10 I can't access my GS108E switch. Get "A fault occurred contacting the server. Fault message is:HTTP request error". Any idea what is the problem?

Solutions

Troubleshooting

rstahl02
Jan 13, 2016
I reset the switch to factory defaults & it now works in WIN10. Wish I could label each port so I know whats connected to it. It's a bummer not knowing what I connected to all 8 ports. I should be allowed to label each port with a name. Can that be done? Thanks for your help. Close the case.
Ron

rstahl02

Aspirant

Nov 13, 2015

Dane:

I can ping the switch. I only have one computer on WIN10. I am useing your latest ProSafe Plus Utility which worked on windows 7. Does it use a browser? I cant http://IP ADDRESS useing "any" browser. What else would I put in but the switch IP ADDRESS (192.168.1.11)? Not sure about clearing cache? Any help on that one?

Ron

DaneA

NETGEAR Employee Retired

Nov 15, 2015

Hi rstahl02,

rstahl02 wrote:

Not sure about clearing cache? Any help on that one?

The instructions for this can be search online. However, here are the instructions I found online for Chrome and Firefox respectively:

Here's how to clear cache in Chrome:

Do one of the following:

From the “Menu” button in the upper-right corner of the Chrome window, choose “Tools” > “Clear browsing data…“.
Press “CTRL” + “Shift” + “Delete” in Windows or Linux, or “Command” + “Shift” + “Delete” on Mac OS X on your keyboard.
Select “Menu” > “Settings” > “Show advanced settings…” > “Clear browsing data…“.

2. Select the period of time you wish to delete cached information using the “Obliterate the following items from” drop down menu. From there, you can choose “Cached images and files“.

3. Select the “Clear browsing data” button, and Chrome will clear your cache.

Here's how to clear cache in Firefox:

From the History menu, select Clear Recent History. ...
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Here are my follow-up questions:

a. Is the IP Address set on the GS108E a static IP Address or via DHCP?

b. I assume that the GS108E is connected to a router. Have you checked the attached devices on the web-GUI of your router? I believe you can view the IP Addresses of the devices connected in your network somewhere in the web-GUI of your router since all routers supports this feature.

c. By clearing the cache of your browser, are you able to access the web-GUI of the GS108E?

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team

rstahl02
Aspirant
Nov 28, 2015
Cache cleared. The IP is static (Which it has been sence day 1.). I just changed it to dynamac. Its the same router I have used from day 1 and I see the IP. Remember, EVERYTHING WORKS ON WINDOWS 7 BUT NOT WIN10.
I am going to check it as dynamac and see what happens, will let you know.

Ron
- rstahl02
  Aspirant
  Dec 09, 2015
  Is anybody reading this stuff??? Changed to dynamic IP. NO help. Are other Windows 10 useres having the same issue? I am about ready to give up. I need an answer. I am useing the latest version of your program. I have done everything suggested and still can't assess my GS108E. Works fine on Windows 7.
  - DaneA
    NETGEAR Employee Retired
    Dec 09, 2015
    Hi rstahl02,
    
    We currently have a GS108Ev1 (yours is a GS108Ev2). Our PC has been updated to Windows 10 recently. I was able to install the latest version of the ProSAFE Plus Configuration Utility and it discovered our GS108Ev1 as shown on the image below. Our GS108Ev1 has the latest firmware version.
    
    Kindly try to uninstall then reinstall the latest version of the ProSAFE Plus Configuration Utility v2.3.5 on your Windows 10 PC. You may download it here.
    
    Regards,
    
    DaneA
    NETGEAR Community Team