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Forum Discussion
Faulty product "Free Exchange Swap" is not free
My switch stopped working. I called support and they determined it was eligible for free replacement under warranty. The RMA option for the North America Standard Swap Exchange indicates it's "Free of...
The product information for support and warranty questions - you refer to a GS305v3 - start here -> https://www.netgear.com/support/product/GS305v3
The applicable Warranty Return Policy does (in my reading) not indicate a "Free Exchange Swap".
For this service, head to MyNetgear https://my.netgear.com/ support portal, register your device. Once registered, you can click on your product [View Product] and from there use the [Request Hardware Support] link.
The attached screen capture shows what options I have to initiate the return. I see the fine print states customer is responsible for return shipping, but that statement is at odds with the more prominent announcement that the exchange is free of charge.
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