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GS308E Power issue
Hello, I'm contacting you regarding an issue i have with one GS308E. After coming back from vacation (powered off for 2 weeks), it doesn't turn on anymore. The Power and the right led on port ...
Wrong entry points posted before...
Much easier to head to https://my.netgear.com/ ... assuming you have registered your switch, it will show in the list of Registered Products. Click on it, and follow the [Request Hardware Support] process. Add a link to your post in the community as a description. No need to open a pure support ticket 8-)
Hello,
Thank you for your answer.
I wish this was that easy.
I get conflicting data regarding the issue and no obvious way to submit a RMA request.
I get the following possibilities/answers when I : -> clic on your links -> Acces to support -> Open a support file -> then I select the right SN :
Your free technical support expired on 2020-11-09.
Your product is covered by hardware warranty until 2025-08-10.
Your product is no longer covered by warranty and no contract is available for purchase.
Suggested answers from our knowledge base
--Several lines to KB
I can't find an answer to my problem, I would like to contact NETGEAR support. Depending on your serial number and date of purchase, NETGEAR may offer the following support solutions:
Search the knowledge base
Visit the community
So i am covered by hardware warranty until 2025-08-10 but i get no easy way to submit an RMA request.
Am i doing something wrong ?
Cordially,
Benjamin
Wrong entry points posted before...
Much easier to head to https://my.netgear.com/ ... assuming you have registered your switch, it will show in the list of Registered Products. Click on it, and follow the [Request Hardware Support] process. Add a link to your post in the community as a description. No need to open a pure support ticket 8-)
Hello all,
Thank you for your messages.
I tried again today and for some reasons it is now working.
I managed to submit a file.
The only thing i changed was that i pasted only the link to this thread in the description, instead of my usual (and probably too long) descriptive text. If it's a case of character limit exceeded, it is not clear on the website (or error message) plus there is no indications of the actual/max text size.
I'll keep you informed of the outcome,
Thank you all again,
Cordially,
BenjaminHello All,
After a few days, i'm back with good news.I exchanged some messages with the support and finally got a RMA number with instructions.
And after sending the defective unit last week, I received yesterday the new unit in a complete box.
(It was specifically asked to send only the switch, not the Psu, nor cables, nor accessories, etc)
So i guess i have a spare Psu now 🙂
So, in the end, thank you all for your answers, and thanks to Netgear for the quick RMA process.
But please make your site more explicit when there is an error when we try to submit a case.
The "SomethingWentWrong" error doesn't help (I wasted almost 2 weeks with it).
Thank you all again for your help,
I wish you a good day,
Best regards,
Benjamin
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