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GS308E suddenly stopped working with power led blinking
Hi everybody.
My device (Netgear GS308E) suddenly stopped working.
When powered on, the power led and the top right led on ethernet port #8 blink fast both.
No other activity on other leds.
No port working.
No similar issue found on the internet
I already tried a factory reset (no response from the device at all)
Any advice is welcome.
Regards, Lorenzo
Head to https://my.netgear.com/
Scroll to the end of the page.
Customer Care - Contact us https://www.netgear.com/about/contact-us/
Get Support https://my.netgear.com/support/contact.aspx
Open a Support case
Contact us by Phone
Note: This is the number shown for Switzerland and does not apply to random other markets.
10 Replies
The GS308E (see the Data Sheet) does come with a five year limited lifetime warranty for the original buyer. Head to https://my.netgear.com/, select your registered device, and follow the [Request Hardware Support] process.
It looks my product is till under warranty... I bought it 4 years ago
But on Netgear site there is no option to contact Netgear itself regarding the issue.
The original seller, Amazon, states it is not under warranty any more.
I don't know what to do.
Your switch is already registered and listed on my.netgear.com? You can always follow the process as described, there is no need to contact Netgear Support on a different channel, no email, chat, or phone support is required to start this process. You will receive the instructions on how to reach Netgear Support including a ticket number and phone number to call by email on case this is required for the warranty exchange.
Amazon is not involved, this is a pure manufacturer warranty case.
Hello LoBer,
There was some of Netgear servers that were affected by the Crowdstrike outage last Friday probably the reason why you were having problems accessing it. I suggest to contact Netgear support again so they can assist you with your replacement. Please prepare your proof of purchase so they can validate the warranty.Thanks in advance! 🙂
Have a lovely day,
Rene D
Netgear Team
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