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Forum Discussion
GS324TP is not showing the option for Insight Management and showing limited support.
I purchased the GS324TP S350 Series 24-Port Gigabit Ethernet PoE+ Smart Managed Pro Switch with 2 SFP Ports (190W) switch in April and am just now configuring it for a project. I have some strange things going on. I have factory reset and it is running the latest firmware.
| GS324TP | B1.0.0.5 | 1.0.0.38 |
1. It is not discoverable with the netgear discovery tool. My other switches show just fine. I can get to the local management just fine via the management page.
2. It does not have an option for Insight Manager on the System Information page.
3. It continues to tell me to register it even though it is registered to my account.
4. I can add it to insight manager if I'm connected locally but it shows Limited Support. When I click it, it says "Unable to get GS324TP-07FE's latest information."
I do not have any vlan's setup and I do not have a firewall enabled. I do have 3 other netgear managed switches working fine. I really need to manage this switch via Insight Manager remotely.
Any help would be greatly appreciated.
2 Replies
Finally found this:
https://kb.netgear.com/000048452/What-devices-can-I-discover-monitor-and-manage-with-Insight?language=en&utm_campaign=contactus_postsales_GS324TP&utm_medium=websiteinternal&utm_source=contactus
This router cannot be managed remotely with Insight Manager.
I still have these issues remaining:
1. It is not discoverable with the netgear discovery tool. My other switches show just fine. I can get to the local management just fine via the IP (after I figure out IP) management page.
2. It continues to tell me to register it even though it is registered to my account.
3. When I plug a cable connection from my Unify switch to this switch the port will not even light up. If I plug in via fiber it works. If I plugin a cable from another netgear switch it does light up.This router cannot be managed remotely with Insight Manager.
The GS324TP is NOT a router. It is a switch.
1. It is not discoverable with the netgear discovery tool. My other switches show just fine. I can get to the local management just fine via the IP (after I figure out IP) management page.
What is the version of the NETGEAR Switch Discovery Tool are you using?
Is the PC where the NETGEAR Switch Discovery Tool installed within the same network as with the IP Address of the GS324TP?
Since you are able to access the web-GUI of the GS324TP, for me, that is fine.
2. It continues to tell me to register it even though it is registered to my account.
Kindly check if the Gateway and DNS configured on the GS324TP is correct.
For me, since you knew that the GS324TP is already registered on your account, you may ignore it.3. When I plug a cable connection from my Unify switch to this switch the port will not even light up. If I plug in via fiber it works. If I plugin a cable from another netgear switch it does light up.
Try doing a loopback test to isolate the problem. Get an ethernet cable. Connect one end of the ethernet cable to any port, for example: port 1. Then, connect the other end of the same ethernet cable to another port, for example: port 2. The port LEDs of both ports 1 and 2 should lit up indicating that the both ports work. Repeat the same procedure on other ports of the GS324TP.
Regards,
DaneA
NETGEAR Community Team
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