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Forum Discussion

Cannondella's avatar
Aug 29, 2019
Solved

GS748Tv4 getting constant power resets

Seeing low system uptime. Also seeing logs of that LAN port outage on our sonicwall interface.    System Up Time 0 days 3 hours 46 mins 0 secs.   Office is constantly losing LAN connection. Swith...
  • DaneA's avatar
    DaneA
    Sep 08, 2019

    Cannondella

     

    What happens if there is a power flicker while im upgrading the firmware? Just to check on next steps are you able to send out a new switch if this doesnt work? What would that process look like, just want to have answers if they come up from an answering to manager perspective, thanks!

    In the process of upgrading the firmware then suddenly a power interruption occurred, most probably the switch will get bricked.  To make sure that the switch really got bricked, a hardware checked must be done.  Then if ever the switch is proven faulty, NETGEAR will provide a replacement provided that your switch still has hardware warranty. 

     

    OK upgraded the firmware, but it seems as if the switch is still shutting down atleast once a day. How do I go about getting a replacement sent out?

    Thanks for the update.  Since the GS748Tv4 switch still shuts down on its own once a day, it is possible that it is a hardware fault.  I suggest you to open a chat or online case with NETGEAR Support here at anytime.  Kindly state what happened to your GS748Tv4 switch as well as you can include the link to this forum thread as reference.  A NETGEAR Support expert will be assigned to your support ticket and will do a hardware check and if the switch is proven faulty, an online replacement will follow provided that your switch still has hardware warranty. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team 

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