NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ph3l0n
Oct 09, 2023Aspirant
RAX54 v1.0 - Constant Crashing
As the title states, my router is constantly crashing. First the GUI fails and then shortly there after, the whole of the router fails. I have to manually restart the router for it to work again. It can take anywhere from 2 minutes to 30 minutes for the GUI to fail, and after the GUI fails the router can fail anywhere between that time and about 2 hours. I am unable to gather logs due to the fact the router is failing and has to be restarted, or the GUI portion just does not work. I have tried routerlogin.com/net, the IP address, the app. I have tried calling tech support but they insist I pay a fee to figure out why their router is failing. To me this seems like a hardware issue. So before I return this thing to Costco, I was hoping someone here has seen this issue, and knows how to fix it. Any recommendations are welcomed.
I have tried:
- 30-30-30
- The three latest firmwares, in different order so I can upgrade/downgrade from different firmware.
- Manually setting up the router.
- Using a config to set up the router.
Probably best to return it.
Good Luck.
19 Replies
Sort By
Probably best to return it.
Good Luck.
- ph3l0nAspirant
What are your thoughts on this? Hardware failure?
Probably.
Try another one or different model series.