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Forum Discussion
Possbile to cancel RMA Request?
Hi Community, I have an MSX-510TXUP Switch where one of the fans is broken. I started the RMA process with Netgear support, however this got stuck (as seems to be a usual problem). It's no longer po...
Hi,
The ticket number was: 46384426 and the RMA number was 3722640
Thank you for your response. 🙂 As per the NETGEAR Support Team that the status of your RMA # 3722640 shows "Exported." The RMA option selected was Advance Next Business Day. Just to verify, did you receive the replacement unit already?
Regards,
DaneA
NETGEAR Community Team
No, I received no e-Mail and no replacement Hardware.
I have already sent a request to cancel the RMA # 3722640 to the NETGEAR Support Team.
Regards,
DaneA
NETGEAR Community Team
Thanks DaneA. Why do I have to go to the community forums for this? I think the transparency is probably good so others can see what to expect when working with Netgear support but it seems that the official channels do everything in their power to prohibit contact with the customer and the RMA process seems to cause trouble for a lot of people.
I'm definitely going to think twice/thrice before buying another Netgear product. The return process with Amazon took less than 30 minutes...
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