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Forum Discussion

sanja_nvkz's avatar
sanja_nvkz
Follower
Jan 20, 2018
Solved

Cancel password reset request

 Hello community,

 

I tried to reset the router password but remembered it afterwards. Now I'm still able to login to my router at http://routerlogin.net/ but when I try to login by entering the IP Address I'm asked for serial number and security questions. Unfortunately I can't remember the answers for them.

 

So is it possible to change the security questions or cancel the password reset request?

 

Thanks in advance

Aleks

Security
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jan 26, 2018

    Hi sanja_nvkz,

     

    1. Please try using another browser or device to login.

    2. If the issue persists, you can try doing a factory reset.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 26, 2018

    Hi sanja_nvkz,

     

    1. Please try using another browser or device to login.

    2. If the issue persists, you can try doing a factory reset.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 29, 2018

      Hi sanja_nvkz,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team