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Forum Discussion
jbouwh
Sep 13, 2012Tutor
Prosafe Plus Configuration Utility - HTTP request error
I own two Netgear Smart swiches: Regards, Jan
- Oct 09, 2012I Fixed it!!! :): The problem seemed to be caused by the 'Internet Connection Sharing Service (ICS)'.
Some how I have been configuring this service on my laptop. When I stop this service, the utility works again. Because I do not need this service most of the time I changed the startup mode of this service to manual.
SpenceV
Jul 27, 2015Aspirant
Ok so confirmed ICS needs to be disabled. But the issue is bigger than that I think if you have vitural box VMware ot hyper-v running they will create a similare issue. i got around it by disabling all of the other Nics on the systems. did my config and updates then re-enbled them and re-enabled ICS.
(note: it for ICS comon to be runing so you should proably set it back to enabled when done)
PS ICS is a really usfull tool not a troubleing service.
oek
Dec 31, 2015Aspirant
I have the same issue (Win 10 Pro 64 bit). Neither ICS, nor VMware oder HyperV services are running. No chance to open ProSafe Utility? Netgear, pls fix this!
- JohnRoJan 01, 2016NETGEAR Employee Retired
Hello oek,
Welcome to the community!
It could be a different case now compared to what was mentioned in this thread, the Win10 is a newer OS and had some changes. We need to know the following:
- Model and version of your unit.
- Firmware version
- Utility version
Looking forward to your response.
Thanks,
- fasterIsBetterJan 10, 2016Aspirant
I have almost the same problem with a twist, the configuration utility works immediately after it's installed, one time and one time only. However, the web interface works OK for me, so I have uninstalled the configuration utiliy.
After installing the configuration utility it will run ONE time only. If I quit and try to re-run it I get this error: "a fault occurred contacting the server. fault message is http request error". If I uninstall the the configuration utility and reinstall it, it will again work for the first time only! Netgear, I'm using the lastest Windows Pro 10 with all updates, the latest firrmware 2.00.07 (the switch is brand new, arrived yesterday and is a v3).
I've removed the application and decided to simply use the web interface and I would suggest everyone with this problem do the same thing if possible.
IMO, this looks like a bug in the configuration software to me :( I believe more testing is needed by Netgear. Even when I get the error from the configuration utility I can successfully access the switch from the web interface. On my system the ICS service is not running but I do use Hyper-V and have serveral virtual machines (none of which were active during the investigation of this problem). Since the web interface is sufficient for my needs, I will not spend any more time trying to diagnose this.
- DaneAJan 11, 2016NETGEAR Employee Retired
Hi fasterisBetter,
Welcome to the community! :)
Just want to know if you have used the latest ProSAFE Plus Configuration Utility v2.3.5?
Also, have you tried installing Winpcap first then the ProSAFE Plus Configuration Utility v2.3.5?
Regards,
DaneA
NETGEAR Community Team
- Shak7Jan 14, 2016Aspirant
Just tried something that worked and fixed my issue! I closed my CfosSpeed QoS software and all is fine now !!! Thank you all for the guidelines here that got me to point the problem, after 3 years without ProSafe Plus Software. So if nothing works, check your extra networking software !
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