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Forum Discussion

Frank3523's avatar
Frank3523
Aspirant
Apr 11, 2018
Solved

Prosafe plus utility hangs

I have a problem connecting with this prosafe plus utility.

When I connect I can fill in the password but then the tool hangs forever.

I already uninstalled everyting and installed the latest tool but this did not help.

Switches are on latest firmware.

Any help would be appreciated.

Software & Apps
Troubleshooting
  • schumaku's avatar
    schumaku
    Apr 11, 2018

    Operating system?
    ProSAFE Plus Utility Version?

    3rd party firewall software in place, especially on Windows?
    Running as administrator on Windows?

4 Replies

  • schumaku's avatar
    schumaku
    Guru
    Apr 11, 2018

    Operating system?
    ProSAFE Plus Utility Version?

    3rd party firewall software in place, especially on Windows?
    Running as administrator on Windows?

    • Frank3523's avatar
      Frank3523
      Aspirant
      Apr 11, 2018

      The OS is windows 10 x64 latest fall creaters update.

      The utility is the latest version 2.7.2

      Yes I am running the tool as Admin.

      • Frank3523's avatar
        Frank3523
        Aspirant
        Apr 11, 2018

        Just solved my problem. The Bitdefender antivirus software was causing the problem.

        Thanks for the help.

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