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Forum Discussion
Adt57
Jun 13, 2023Aspirant
GS116Ev2 web gui no longer works with latest iOS 15
Access to the GUI works fine with Windows browsers, however, since iOS 15.7.6? I can login but only see details on the left/menu side, the right pane is always blank? This fails for iPad and iPhone, ...
Adt57
Jun 15, 2023Aspirant
I see I have chat support, is this enough to log a ticket or do I have to buy ProSUPPORT?
DavidGo
Jun 15, 2023NETGEAR Expert
Yes, as per schumaku it is sufficient to raise a new support ticket.
- Adt57Jul 04, 2023Aspirant
This case has been now been raised by 3rd Level Support to the Engineering Team so, hopefully, it’s been reproduced and on it’s way to be fixed…
… seems a real odd one to be specific perhaps to this mode?
I’ve tried many different browsers on original iPad Pros and 5th gens, as well as my iPhone X and all have this issue. An old iPhone 7 restricted to 15.7.7 works fine with the identical networks - house intranet and mobile 4G GPRS.
The latest software is 2.6.0.48 and released 2 Dec 2020, so a bit concerned… ?
- Adt57Aug 04, 2023Aspirant
Well I finally got a reply saying web access via iOS iPad and iPhone is not supported…
… as this worked fine for over two years until Apple changed something, this suggests Netgear is just unwilling to try and work with iOS API changes, this is unacceptable for a product with lifetime support.
It still works fine on an old iPhone 7 that only gets security updates on iOS 15.7…
There’s been no updates for this switch for well over a year, seems very unprofessional to me…
Case #: 47386813
Case Summary: GS116Ev2 - Alan Taylor - GUI doesn't works with iOS 16
Product: ProSAFE Plus 16 ports gigabits switch(GS116Ev2)Received feedback from the engineering team:
- local web browser management of the GS116Ev2 by iOS devices(iphones and ipads) is unfortunately not supported.
- because of this it won't be unfortunately possible to resolve the reported issue.Best Regards,
… … …
Netgear L3 Support
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