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Forum Discussion
RMA Process / Hardware Swap Ends with "Something went wrong. Please try again. "
Hello, iam trying to get a replacement for my defective GS108E. But everytime i try (used other Browsers, Pc) iam getting "Something went wrong. Please try again." after sending the form. What can...
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
So i have to buy a 80€ subscription to get an RMA for my Lifetime Hardware Warranty ?
Lifetime Hardware Support
You're caught in a catch 22.
If the device is truly a hardware failure, it doesn't cost (they refund the fee, ask up front).
If they troubleshoot with you (costs up front), and it turns out to be a setting, user error, wiring error, then it does cost money as their phone support is only free for 90 days.
So if you're sure its a hardware failure, contact them. they have you do a basic power on test from the start. If it passes the power on test, then it costs for further troubleshooting. Again, if you're sure its a hardware failure, get them agree at the start to refund the fee if it does indeed turn out to be hardware related.
(half the reason for the forum is to troubleshoot before needing to contact support)
Thank you for your help.
My switch sporadicaly dont forward packets anymore (Just 3 Devices are plugged in). PC show packetloss. After i deplug the Power Source and replug it again after 30sec it works for 10-24h before hanging again.I didnt change any config in the last 6 years. So I thought thats have to be a Hardwarefailure :)
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