RMA: Wrong Switch Sent and Support Can't Fix It

Hello! I have a GS324TP purchased in August 2023. It failed and support agreed to replace it. The replacement device was sent next business day. We're running in a very limited capacity without that switch so the quick turn around is good.

The new device arrived and it was the wrong part (GS324P v. GS324TP). I can understand the mix-up. The reason for this discussion starts here. I was on the phone with support for about 45 minutes trying to get this resolved. They are unable to send the correct device until the wrong one arrives at the warehouse. The support rep asked me to hold twice while they talked to their superiors. The answer was the same. Their software won't allow them to replace the device today.

Is there a Netgear support representative here who can help get the correct replacement shipped so we don't have to go another week in this state?

Thank you