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Forum Discussion
Switch not working GS748TS
Hello Everyone, Please help me out with a problem. I have two Smart Switch that was not used for a coulpe of years ( 4-5 ) , it was sitting in the Server cabinet. I decided to put it in use, bu...
Welcome to the community! :)
Let us try to perform the steps below:
1. Disconnect the GS748TS from your existing network and make sure its turned on. Get a straightened paper clip.
2. Insert the paper clip to the factory defaults hole then press and hold the factory reset button inside it for 30 seconds.
3. After 30 seconds, turn off the GS748TS while you still continue to press and hold the factory reset button. Wait for 5 seconds.
4. After 5 seconds, turn on the GS748TS while you still continue to press and hold the factory reset button. Wait for another 5 seconds.
5. After 5 seconds, release the paper clip from the factory reset button. Check if the GS748TS will boot up properly.
6. If the GS748TS booted up properly, connect a PC directly to any LAN port of it. Then, set a static IP address like 192.168.0.210 on the PC.
7. Check if you can get replies when you ping the default IP Address of the GS748TS which is 192.168.0.239.
9. If you get replies, open a web browser and try to access the web-GUI of the GS748TS.
Regards,
DaneA
NETGEAR Community Team
It seems that your GS748TS needs to be replaced. I suggest you to access the GS748TS support page here then click on the button that says "Guided Assistance" and follow the online instructions to request for online replacement.
Regards,
DaneA
NETGEAR Community Team
I like Netgear :D
It costs almost 300 Euro to open the support ticket for both :)
https://storage4me.eu/index.php/s/YDN78WRardEY5yw/preview
Norbert_La wrote:
It costs almost 300 Euro to open the support ticket for both :)
Typical bad communication - you don't have to buy any kind of support to request a hardware replacement.
Alternate to call support, head to https.//my.netgear.com/ select the device in question, and use the [Request a hardware replacement] button, file the details required. Granted, you are still asked to contact Netgear to let an engineer check the device if the report is unclear, but you already have an RMA number at that point.
Hello guys,
I tried that too, that was my first move , i always get an error message.
There is just one field that has to be completed , so i don't need to be a rocket scientist to complete it correctly.
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