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Forum Discussion

dbrnor's avatar
dbrnor
Aspirant
Feb 07, 2022

Web Interface Not Accessible

Hi,

 

I have two GS108Ev3 switches which I cannot access via the web interface.

 

They both have static IP addresses in the range 192.168.1.x and the router which I am connected to is in the same IP range.

 

Both switches have the latest firmware 2.06.17 but the ProSafe Plus Configuration software can see them and I can log in using that.

 

I can ping both switches and get a response but neither Internet Explorer or Firefox can get access - all I get is an "unable to connect" error.

 

Anyone know why this is?

 

Thanks

2 Replies

  • Ok, so an update. 

     

    Downgraded the firmware in one of the GS108Ev3 switches to see if that was the cause but this did not fix the issue.

     

    I've disabled the computer firewall in case that was the problem but that did not fix the issue either.

     

    If I log on to the GS110TP, I can ping the GS108Ev3 (as mentioned earlier, I can also ping from the computer too) so this confirms some comms to the switch.

     

    I borrowed another switch, this time a GS105Ev2 (I believe these are the same switch only a different number or ports) and when I plugged it in, I can access its web interface so on the face of it looks like an issue with the specific GS1008Ev3 switches - but I am not so sure.

     

    When I connected the GS105Ev2 I accidentally connected it to the router which essentially meant I had a direct connection from my computer to the switch and I could access the web interface so as a test, I used a cable to connect directly to the GS1008Ev3 switch and I found I could access the web interface.

     

    Clearly this is not very useful as due to wiring constraints, I have difficulty locating the switches in readiy accessible places so need  the web interface to work.

     

    So, on the face of it, it looks like the GS110TP is somehow blocking the web interface on the GS108Ev3...

     

    Are there any settings which would interfere with this?

     

     

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      dbrnor,

       

      Found out that you have already opened a support ticket with NETGEAR Support regarding your concern.  You may want to share the progress of it here.

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

       

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