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Forum Discussion
WAX220 Issue (moved from the Orbi section)
I'm having the same issue with my WAX220. My laptop can see many SSIDs in my neighborhood but not mine. Firmware is up to date. I've tried changing the 2.4 channel, the power level, the bandwidth...
When I log into the support page, it tells me my device is EoL. That's why I'm asking the Community.
Yes, I definitely have a WAX200. Yes, the Firmware is current. I updated it from 1.0.3.4 yesterday.
I know the Hidden Network signal is coming from my box because I can see the decreased signal strength on the laptop when I reduce the transmit power to "half" or "quarter".
Maybe a factory reset should be my next action?
When I log into the support page, it tells me my device is EoL.
You have not answered my question:
Is this WAX220 a newly delivered and installed system? These come with a 60 days after your purchase, you are eligible for complimentary phone and email technical support from NETGEAR experts for installation and basic troubleshooting. You may need your original proof of purchase and the product serial number to receive this service.
This applies regardless to the product status - the shelf-time can be longer depending on the sales channel.
The RTL8188CE is known to have issues with AX networks. And Realtek was horrible at updating firmware to fix the issue (ie. they didn't) I'd upgrade to a better card or pickup a USB adapter that is compatible with AX networks
All the problems reported with the almost one decade old driver reminds me to the early days of AX access points with not yet compatible hardware. Thank you plemans for the heads-up!
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