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Solved
FS108P - Case number 45029840 not shown on my account
I appear to have 2 case numbers for the same issue - the replacement of a faulty FS108P POE switch. Case number 45029840 - does not show in my account. Case number 45029906 - Shows as closed in ...
Welcome to the community! :)
According to the NETGEAR Support Team, both case numbers (45029840 & 45029906) are showing under your name.
The case # 45029906 was set to close since the problem has been isolated in which an RMA was granted. You have opted for the Standard Swap Exchange RMA. Since you have already sent the faulty switch to the NETGEAR Return Address, be informed that once the faulty switch is received, the replacement switch will be automatically shipped unto you.
Regards,
DaneA
NETGEAR Community Team
Welcome to the community! :)
According to the NETGEAR Support Team, both case numbers (45029840 & 45029906) are showing under your name.
The case # 45029906 was set to close since the problem has been isolated in which an RMA was granted. You have opted for the Standard Swap Exchange RMA. Since you have already sent the faulty switch to the NETGEAR Return Address, be informed that once the faulty switch is received, the replacement switch will be automatically shipped unto you.
Regards,
DaneA
NETGEAR Community Team
Thank you for the information.
Stuart
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