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cool2bdave's avatar
cool2bdave
Aspirant
Sep 22, 2016
Solved

ProSafe Plus Utility install ***IS_STRING_NOT_DEFINED*** ProSafePlus_Utility.msi cannot be found

The following is my install proceedure. It looks like the msi file is put in a folder with a different name than it is expecting. See the inline picture. Can anyone help?  
Software & Apps
cool2bdave's avatar
cool2bdave
Aspirant
Sep 23, 2016

Thanks for your reply.

 

I have sucessfully installed on another machine.

 

I have tried ProSafe Plus Configuration Utility v2.3.5 and v2.3.19 on my machine and it fails on both.

I have also tried to redownload.

I have disabled sophos

I cannot disable my firewall.

It is something specific to my machine.

I have coppied the C:\Program Files (x86)\NetGear\ProSafe Plus Utility from one machine to the other and it works. It is just the istaller that is broken

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Sep 26, 2016

    Hi cool2bdave, 

     

    That's great! Most of the articles I saw talked about the InstallShield wizard causing the error. I'm glad it was fixed using FixMe. I suggest marking the post above as the "Accepted Solution" for this thread. So that others can be confident in benefiting from the solution. The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!

     

    Thanks,

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