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Forum Discussion
RMA PL1200
I have 2 power line adapter PL1200 that not working right. get a support case and call in. Tech Support ask me to buy extended support warranty because the product was purchase 100 days ago..!!!!??????. all i need is RMA that product and they tell me i have to buy a an extended support contract before the RMA can be process.
Can someone tell me what is wrong ?????
3 Replies
htvan wrote:
I have 2 power line adapter PL1200 that not working right.... Can someone tell me what is wrong ?????
Hard to say, you don't tell us what you think is going wrong with these PL1200, and why Netgear should replace them.
htvan wrote:
all i need is RMA that product and they tell me i have to buy a an extended support contract before the RMA can be process.
Start on https://my.netgear.com/ -> My Support -> Contact Netgear Support -> Replace my defective product
Needless to say, you need to provide some more information there ... similar to what I've asked above.
PS. Have requested moving your thread to the appropriate community section -> Home Networking > Home WiFi Adapters and Powerline > Powerline Networking
Just to clairify. I did give the tech support answer my case all the detail. With the pair of Pl1200 plug in to the wall. both slashing red and green and when i try to test the connection speed with speedtest.net it give me 10Mbps....same setting but if i replace the PL1200 and use the netgear extender 6120 the connection speed with speedtest.net is 95Mbps. i have ATT Gig fiber and i understand the speed of extender but with the PL1200 connect directly to the router that run 10 times slower than extender then it make no sense.
htvan wrote:
With the pair of Pl1200 plug in to the wall. both slashing red and green and when i try to test the connection speed with speedtest.net it give me 10Mbps....same setting but if i replace the PL1200 and use the netgear extender 6120 the connection speed with speedtest.net is 95Mbps. ... and i understand the speed of extender but with the PL1200 connect directly to the router that run 10 times slower than extender then it make no sense.
Complete different physical media - the PL1200 makes use of the AC power installation while the EX6120 does use the WiFi. The speed impact on powerline vs. WiFi can be caused by complete different factors.
The ideal position for a powerline device is direct on the wall outlet, with a good connection to the main AC distribution. Other possible factors can be non-IEEE (proprietary) powerline devices on the same power distribution.
In-house power installations with Split-phase electric power is that there are two AC phases (Europe and many other regions are using a three-phase system) without a physical connection (For the obvious reason, isn't it? Powerline geeks have capacitive couplers in place allowing RF communication between the phases.). If there are no long cables with both phases running in parallel making the powerline communication between plugs on the two different phases difficult, too.
The definitive powerline performance killers are extension cords, rolled-up extension cords, and definitively so called AC power surge and overvoltage filters which are very popular in thunderstorm areas.
That's about everything coming into my mind when it comes to PL perfromance issues.
Just exchanging the PLs is rarely the answer to the issues or limitations with your installation.
[edit] There is a small chance the PL Ethernet port does not properly negotiate to Fast Ethernet or Gigbit Ethernet. Any insights on the effective link speed, e.g. from link LEDs on the other end? [/edit]
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