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Forum Discussion
Solved
Unable to get hardware support
My device (Netgear GS308 - 8 port unmanaged switch) is still covered by hardware support however Netgear's website is not working to submit request. The switch will only operate ports 1-4, ports ...
Never looked inside these models, very likely there are two PHY units serving four ports each (these can be dedicated chips or integrated, so one can remain operational when the other is failing - this is what you experience. Obvious hardware issue. DaneA JeraldM Marc_V JohnC_V please.
Keen to know what browser, OS, potentially certain Internet security software is involved. Had opened two cases these days on behalf of two customers, and one for test, all trouble-free.
Thanks for the response. Certainly does sound like a hardware issue. I'm trying to report the hardware issue from https://my.netgear.com/products.aspx My Registered Products -> Support Options -> Request Hardware Support. I fill in the text description and click Send and it results in the server 500 error.
Mac OS 12.4
Chrome Version 103.0.5060.114 (Official Build) (x86_64)
Same issue with Firefox 91.11.0esr (64-bit) and Safari Version 15.5 (17613.2.7.1.8).
No internet security software is involved.
How can I open a hardware issue for a warranty claim?
Thanks
- Wow, great complete report, hope Netgear will follow this path - ota a function which must be rock-solid.
On the hardware warranty claim, I expect Netgear moderators referred above will follow up soon. Welcome to the community! 🙂
Are you the original owner of the GS308 switch? If yes, kindly provide the following details below via private message:
1. Serial Number of your GS308 switch
2. Your preferred call back number
3. Your e-mail address
4. Your time zone
Regards,
DaneANETGEAR Community Team
DaneA wrote:Are you the original owner of the GS308 switch?
The OP post reads to me like the device is registered, and filing the hardware warranty claim ends in 200-land - a problem we have seen here in the community several times now. When I have it right, Apple users are primarily affected by this problem on the my.netgear.com platform. this problem should be fixed now please finally!
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