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raptorhelix's avatar
raptorhelix
Tutor
Jul 15, 2022
Solved

Unable to get hardware support

My device (Netgear GS308 - 8 port unmanaged switch) is still covered by hardware support however Netgear's website is not working to submit request.   The switch will only operate ports 1-4, ports ...
  • raptorhelix's avatar
    raptorhelix
    Jul 18, 2022

    schumaku DaneA ,

     

    Thanks for all the help, received a call today from Netgear and got the RMA approved and started.

raptorhelix's avatar
raptorhelix
Tutor
Jul 16, 2022

schumaku,

 

Thanks for the response.  Certainly does sound like a hardware issue.  I'm trying to report the hardware issue from https://my.netgear.com/products.aspx My Registered Products -> Support Options -> Request Hardware Support.  I fill in the text description and click Send and it results in the server 500 error.

 

Mac OS 12.4

Chrome Version 103.0.5060.114 (Official Build) (x86_64)

 

Same issue with Firefox 91.11.0esr (64-bit) and Safari Version 15.5 (17613.2.7.1.8).

 

No internet security software is involved.

 

How can I open a hardware issue for a warranty claim?

 

Thanks

schumaku's avatar
schumaku
Guru - Experienced User
Jul 16, 2022
Wow, great complete report, hope Netgear will follow this path - ota a function which must be rock-solid.

On the hardware warranty claim, I expect Netgear moderators referred above will follow up soon.

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