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Forum Discussion

jonmartin's avatar
jonmartin
Aspirant
Oct 28, 2016

Accessing cable modem config page

System Name: SRX5308    Firmware Version: 4.3.3-8

 

The WAN side of my SRX is 10.11.12.13 and the LAN side is 10.20.30.1.  The LAN side of my Cable Modem is 10.11.12.1.

 

The config page of the cable modem can be reached at http://10.11.12.1.  The cable modem status page is available if I connect to a port on the 10.11.12.x subnet

 

With my previouse Linksys firewall configured with same addresses I was able to access the configuration page of the cable modem using http://10.11.12.1.  With the SRX I am unable to. 

 

What is blocking this access and what can I do to fix it?

 

Thanks!

6 Replies

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired

    Hello jonmartin, 

     

    Welcome to the community! 

     

    Did you make any routing configurations or VLANs on the SRX5308? Were you able to ping the IP address of the modem? 

     

    Thanks, 

    • jonmartin's avatar
      jonmartin
      Aspirant

      No routing changes.  Yes I can ping.  Problem persisted across reboot of both devices then sudenly it started working.

  • Suli's avatar
    Suli
    NETGEAR Expert


    Hi jonmartin

    Welcome to the community!
    Please let me whether you have update firmware of SRX5308.

    Thanks
    Sujuan

    • jonmartin's avatar
      jonmartin
      Aspirant

      Per your sugestion have updated to latest firmware

      System Name:SRX5308
      Firmware Version:4.3.4-2
      Secondary Firmware Version:4.3.3-8
      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired

        Hi  jonmartin, 

         

        Did you experience the issue again? How is it working after the firmware update? 

         

        Thanks,

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