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Forum Discussion
BR500 Traffic Count completely wrong
For some time now, one of my BR500s traffic count is completely wrong. For example, as of right now, it thinks it has moved 2943.79TB of data in the last 24 hours. I don't need to tell you that it ...
Kindly answer the questions below:
a. Is the BR500 that shows the traffic count is wrong managed locally or managed via NETGEAR Insight?
b. What is the current firmware version of your BR500 that shows the traffic count is wrong? If ever its not yet the latest version, I suggest that you update it. The latest BR500 firmware version is v5.8.0.1 and you can download it here.
c. If ever you are already done a factory reset again the BR500 that shows the traffic count is wrong, does same problem occur? If yes, kindly post a screenshot that shows the traffic count is wrong on one of your BR500.
d. How is everything connected? It would be best that you post a diagram of your detailed network setup.
Regards,
DaneA
NETGEAR Community Team
Software is 5.8.01. I have performed several resets but the last one might have worked.
The network couldn't be simpler with a cable modem, the Br500 router with a client on one port and an 8 port unmanaged switch on the other port which takes care of all the other hardwired items in the office.
Well, this router is at it again. 17.78TB in 24 hours is being reported. Is there any fix to this???
We apologize for the inconvenience this has caused you. Found out that you already have an ongoing support ticket with NETGEAR Support. You may want to post here the progress of it.
Regards,
DaneA
NETGEAR Community Team
4 days dealing with Tier 3 support and the best they have is "have you tried resetting the router?" Geez.
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