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can't update firmware on FVS318Gv2
Been having some connectivity issues with my FVS318Gv2 so started troubleshooting by first upgrading firmware. I'm at version 4.3.3-8 and I downloaded version 4.3.5-3, tried installing through my adm...
NG finally sent an identical replacement unit (overnighted free of charge--much appreciated).
I connected my laptop to it, fire up a browser, and it updated the firmware to the latest version without a hiccup.
Have it in service now and so far so good.
Thanks.
Hi Megunticook,
Welcome to the community! :)
Kindly try the steps below:
1. Download again firmware v4.3.5-3 and make sure that its file size is correct. Firmware v4.3.5-3 has a file size of 24.4MB. You can download it here.
2. Clear the cache of the browser you are using.
3. Disconnect the FVS318Gv2 from your existing network. Connect a PC directly to a LAN port of the FVS318Gv2. Unzip firmware v4.3.5-3 that you have downloaded. Then, proceed with the firmware upgrade.
4. If the above steps did not help, perform a factory reset on your FVS318Gv2 then upgrade the firmware.
Note: After upgrading the firmware, its best to perform a factory reset on the FVS318Gv2. Then, reconfigure the settings from scratch in order to start clean using the latest firmware version.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. Were you able to perform the steps I suggested? If yes, what is the result?
If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
Thanks for your follow-up. Just waiting for a good opportunity to do this, can't afford the downtime right now.
Also, if I try the upgrade and end up bricking my router, that would be very bad because it would effectively shut down my business.
Worst case scenario, if that happened, would Netgear overnight a new router to me under warranty? Mine is less than 2 years old.
Thanks for your follow-up. Just waiting for a good opportunity to do this, can't afford the downtime right now.
I understand. Let us know the result once you have perform the steps I suggested.
Also, if I try the upgrade and end up bricking my router, that would be very bad because it would effectively shut down my business.
Worst case scenario, if that happened, would Netgear overnight a new router to me under warranty? Mine is less than 2 years old.
If ever you are the original owner and you purchased the FVS318Gv2 after June 1, 2016 then you are entitled with Lifetime Hardware Warranty. Kindly check the article below as reference:
Industry-Best Warranty Terms by NETGEAR
Regards,
DaneA
NETGEAR Community Team
Dane--
I finally had an opportunity to take the router offline and perform the upgrade steps you suggested.
Unfortunately it didn't work.
Every time I tried it was the same result: after I select the new firmware file and click the "upgrade" button, I get the warning about not shutting off your router during the upgrade process, then the browser returns a page that reads:
Secure Connection Failed
Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.The URL in the browser at that point reads: https://192.168.1.1/scgi-bin/platform.cgi
Doing a factory reset made absolutely no difference.
No matter what I've tried I cannot get this router to upgrade. Would Netgear please send a new one under warranty?
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