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Forum Discussion
Solved
can't update firmware on FVS318Gv2
Been having some connectivity issues with my FVS318Gv2 so started troubleshooting by first upgrading firmware. I'm at version 4.3.3-8 and I downloaded version 4.3.5-3, tried installing through my adm...
NG finally sent an identical replacement unit (overnighted free of charge--much appreciated).
I connected my laptop to it, fire up a browser, and it updated the firmware to the latest version without a hiccup.
Have it in service now and so far so good.
Thanks.
Thanks for the feedback. I checked with NETGEAR Support and found out that you have already an ongoing support ticket. Let the NETGEAR Support Team know about the troubleshooting steps done to isolate the problem. If ever your FVS318Gv2 has been declared faulty, be ready to submit a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the FVS318Gv2 for warranty verification. If the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
NG finally sent an identical replacement unit (overnighted free of charge--much appreciated).
I connected my laptop to it, fire up a browser, and it updated the firmware to the latest version without a hiccup.
Have it in service now and so far so good.
Thanks.
Thanks for the update. I'm glad to know that NETGEAR already sent you the replacement unit and you were able to successfully update the firmware to the latest version.
Since your concern is now resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,DaneA
NETGEAR Community Team
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